Privacy Policy
Your privacy, in plain words.
This page explains what information we collect when you use this website or work with Vanusa, why we need it, and the control you have over it.
The short version
- We only collect what we need to reply to you, book your sessions and support you.
- We never sell your information.
- Sessions are never recorded.
- Advertising cookies only run if you say yes. In the UK and Europe, statistics cookies wait for your yes too.
- You can ask to see, correct or delete your information at any time.
1.Who is responsible for your information
This website and its services are run by Vanusa Antonio, Leadership Clarity and Emotional Intelligence Specialist. She is a sole trader based in the United Kingdom. In this policy, "we", "us" and "our" mean Vanusa Antonio.
We are the data controller. This means we decide how and why your information is used, and we are responsible for keeping it safe.
Contact: hello@vanusaantonio.com
Based in: United Kingdom
2.What we collect and why
We only collect what we need for each purpose below. The "legal basis" is the reason UK data protection law allows us to use your information.
You do not have to give us any information. But we need your name and email to book a call or sessions, and payment to confirm paid sessions. Without them, we cannot provide that service.
Booking a free clarity call
WhatYour name, email, your answers to the booking questions (such as how you heard about Vanusa), and the date and time of your call.
WhyTo hold your call, send reminders, and send you one thank-you email afterwards with your options to continue. If you do not want that email, tell us and we will not send it.
Legal basisSteps you ask us to take before an agreement (the booking). Legitimate interests (the thank-you email).
Starting one-to-one sessions (Reconnect. Rediscover. Renew.)
WhatYour name, email, and your answers to the questions in the form on the programme page.
WhySo Vanusa can understand where you are, reply to you, and prepare for your sessions.
Legal basisSteps you ask us to take before an agreement. If your answers include anything about your health or wellbeing, your explicit consent (see section 3).
Paid sessions and payments
WhatYour name, email, session dates and payment details. Payments are handled by Stripe. We never see or store your full card number.
WhyTo book and run your sessions, take payment, and keep the records the law requires.
Legal basisContract. Legal obligation (tax records).
Video calls
WhatYour name, and your video and sound during the call. Calls take place on Google Meet or Cal Video. Sessions are never recorded.
WhyTo hold your call or session.
Legal basisContract, or steps you ask us to take before an agreement.
The mailing list and the Leadership Clarity Quiz
WhatYour first name and email. For the quiz, also your answers and your result.
WhyTo send your quiz result and our emails. You can unsubscribe at any time with the link in every email.
Legal basisConsent.
The emotion pattern quizzes (fear, anger, joy and the others)
WhatYour answers and your result only. These quizzes do not ask for your name or email, so the answers are not linked to you.
WhyTo see which patterns people recognise, and to improve the quizzes.
Legal basisNone needed. No personal information is collected.
Speaking and workshop enquiries
WhatYour name, organisation, email, and the details of your event, sent through the form on the Speaking page. Sometimes an organisation that books a workshop also shares the contact details of an organiser or of the people attending.
WhyTo reply to you and plan the event together.
Legal basisLegitimate interests.
Live chat on the website
WhatThe messages you type, any name or email you give, and basic technical details such as your browser and approximate location. The chat is provided by tawk.to.
WhyTo answer your questions.
Legal basisLegitimate interests.
Messages on Instagram
WhatYour Instagram name and the messages you send. Some replies, such as sending a booking link when you ask for it, are automated with ManyChat.
WhyTo reply to you and send what you ask for.
Legal basisLegitimate interests.
Messages and emails you send us
WhatYour name, email, the topic you choose and what you write, sent through the form on the Contact page or by email.
WhyTo reply to you.
Legal basisLegitimate interests. If your message includes anything about your health or wellbeing, your explicit consent, given with the tick box on the form (see section 3).
Blog comments
WhatYour name, email, any website you add, your comment and your IP address. WordPress may check your email with Gravatar to show a profile picture.
WhyTo publish your comment and protect the blog from spam.
Legal basisLegitimate interests.
Visiting the website
WhatYour IP address, browser, device type and the pages you visit. Our host, IONOS, keeps server logs. Google Analytics records how the site is used, and the Meta Pixel measures our Facebook and Instagram ads (see section 7 for when they run). The site's fonts load from Google Fonts. The language menu uses GTranslate, which may also switch language to match your browser.
WhyTo keep the site working and secure, to understand how it is used, and to measure our ads.
Legal basisLegitimate interests (security, server logs, fonts, translation). Consent (the Meta Pixel, and Google Analytics in the UK and Europe).
We do not use your information for automated decisions that affect you, and we never sell it.
3.Health and wellbeing information
In sessions, and sometimes in forms, you may share things about your health, your mental wellbeing or your personal life. UK law calls this special category data and gives it extra protection.
- Sessions are never recorded.
- We only use this information to support you. It is stored with the providers in section 4, and we never pass it on to anyone else, unless there is a serious risk to your safety or someone else's.
- If you write about it in a form, we only keep it with your explicit consent. You give it with the tick box on the form. You can withdraw it at any time and we will delete that information.
5.Information sent outside the UK
Some of the providers above hold information in the European Union or the USA. UK law recognises the EU as protecting personal information properly.
For the USA and other countries, transfers rely on one of two safeguards recognised by UK law. The first is the UK-US data bridge, for US providers that have signed up to it. The second is contract terms approved for UK transfers, such as the International Data Transfer Agreement.
You can ask us at hello@vanusaantonio.com which safeguard applies to a particular provider.
6.How long we keep your information
We keep information only as long as we need it. After that, we delete it or make it anonymous.
| Information | How long we keep it |
|---|---|
| Free clarity call bookings and the thank-you email record | 12 months after your call |
| One-to-one session form answers | 12 months if you do not go ahead. 24 months after your last session if you do |
| Session bookings | 12 months after the session |
| Payment and tax records | 7 years, to meet HMRC rules and the time limit for legal claims |
| Mailing list | Until you unsubscribe |
| Leadership Clarity Quiz answers | 12 months |
| Speaking and workshop enquiries | 12 months after your enquiry, or after the event if it goes ahead |
| Live chat, Instagram messages, contact form messages and emails | 12 months after our last conversation |
| Blog comments | For as long as the comment is published |
| Server logs | For the short time our host, IONOS, keeps them for security |
| Google Analytics | Up to 14 months |
| Your cookie choice | 12 months, in your own browser |
7.Cookies
Cookies are small files stored on your device. This site uses four kinds:
- Needed for the site to work. For example, remembering your cookie choice. These do not need your consent.
- Live chat. The tawk.to chat sets its own cookies so it can keep a conversation going if you use it.
- Statistics. Google Analytics shows us how people use the site. If you visit from the UK, the EU, the EEA or Switzerland, these only run if you accept statistics cookies.
- Marketing. The Meta Pixel measures our Facebook and Instagram ads, and helps show them to people who have visited the site. It only runs if you accept marketing cookies.
If your browser sends a "Do Not Track" signal, we treat it as a no to statistics and marketing cookies.
8.Your rights
You can ask us to:
- give you a copy of the information we hold about you
- correct anything that is wrong or incomplete
- delete your information (we must keep tax records for the time the law requires)
- pause how we use your information while a question is sorted out
- give you your information in a format you can take elsewhere
- stop using your information where we rely on legitimate interests
- stop using it where you gave consent. This does not affect anything we did before you withdrew it
Email hello@vanusaantonio.com. It is free, and we will reply within one month.
Not happy with how we handled your information?
You can complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. We would welcome the chance to put things right first.
9.Keeping your information safe
We use well-known providers with strong security. Only Vanusa and the people who help her run the business, such as her website manager, can access your information. They use it only for that work.
If something ever goes wrong with your information, we will act quickly, and we will tell you and the ICO where the law requires it.
10.Children
This website and Vanusa's services are for adults. We do not knowingly collect information from anyone under 18. If you think a child has given us information, email us and we will delete it.
11.Changes to this policy
We update this policy when our services or the law change. The date at the top of the page shows the latest version. If we make an important change, we will tell people on our mailing list by email.
12.Contact us
For any question, request or concern about your information:
Vanusa Antonio
Email: hello@vanusaantonio.com
Based in the United Kingdom
Questions about your information?
Email Vanusa. She replies within 24 hours, Monday to Friday. Formal requests are answered within one month.
Email hello@vanusaantonio.com