Clear terms, so you know where you stand.

1.About these terms

This website and its services are run by Vanusa Antonio, Leadership Clarity and Emotional Intelligence Specialist. She is a sole trader based in England. In these terms, "we", "us" and "our" mean Vanusa Antonio, and "you" means the person using the website or booking a service.

Email: hello@vanusaantonio.com
Postal address: [postal address]

These terms apply when you use this website or book any of Vanusa's services. When you pay for a service, you agree to them. Our Privacy Policy explains how we look after your information.

If you book for an organisation, the written proposal you receive also applies. If the proposal and these terms say different things, the proposal wins.

2.Services and prices

Prices are in pounds sterling. The price shown is the full price you pay. There are no hidden costs and no subscriptions.

The curated treat in the RRR programme is part of the programme price. It cannot be swapped for cash or given to someone else.

We may change our prices in the future. A price change never affects a service you have already paid for.

3.Coaching, not therapy

Vanusa's sessions are coaching. They help you think clearly, notice your patterns and decide your next steps. They are not therapy, counselling, medical care, legal or financial advice, or crisis support, and they do not replace them.

You stay in charge of your own choices. Vanusa will listen, reflect back what she notices and offer ideas, but what you decide to do is up to you.

If you are under the care of a doctor or therapist, please keep working with them. If Vanusa thinks another kind of support would serve you better, she will tell you.

4.Booking and payment

Free Clarity Call. You book a time online. There is no payment and no obligation to book anything else.

60-Minute Clarity Session. You pay in full when you book.

RRR programme. You send your answers through the form on the programme page. Vanusa replies with a secure payment link. The link is valid for 48 hours. If it expires, you can ask for a new one. Full payment of £250 confirms your place, and you then book your four sessions through your personal booking link.

Your four RRR sessions must be used within 8 weeks of your first session. Sessions not used in that time cannot be carried over, unless Vanusa had to move them.

Payments are handled by Stripe. We never see or keep your full card details. Our agreement with you starts when your payment goes through.

5.Your right to cancel

Because you book online, UK law gives you 14 days to change your mind. The 14 days start on the day you pay.

Sessions within the first 14 days. If you book a session that takes place within 14 days of paying, you are asking us to start before your 14 days end. If you then cancel, you pay for the sessions you have already had. If you bought a single session and it has already taken place in full, there is nothing left to cancel.

How we work out "the sessions you have already had". For the RRR programme, each session counts as one quarter of the price, which is £62.50. If you have already received your digital Clarity Journal, it is yours to keep and is not charged separately.

How to cancel. Email hello@vanusaantonio.com before the 14 days end. You can write it in your own words, or copy this:

We will refund you within 14 days of receiving your message, to the card or account you paid with.

6.Moving or missing a session

• Moving a session. Give at least 48 hours' notice, through your booking link or by email, and you can choose a new time.
• Less than 48 hours' notice, or not joining. The session counts as used and cannot be replaced. In a real emergency, Vanusa may offer a new time. This is her choice.
• Joining late. The session still ends at the planned time.
• If Vanusa needs to move a session. She will tell you as early as she can and offer a new time. If no new time suits you, you get a refund for that session.
• If Vanusa cannot continue at all, for example because of long illness, you get a refund for every session you have not had.

7.During sessions

• Sessions take place by video call, on Google Meet or Cal Video. You need a working internet connection and a quiet, private space.
• If the call drops because of a problem on Vanusa's side, she will make up the lost time. If the problem is on your side, the session ends at the planned time.
• Sessions are never recorded. Please do not record them either.
• Sessions are a respectful space for both of you. Vanusa may end a session early if someone is abusive or threatening. In that case, no refund is due for that session.
• Services are for adults aged 18 and over.

8.Confidentiality

What you share in sessions stays confidential. Vanusa does not talk about you or what you say with anyone else.

There are only two exceptions: if there is a serious risk to your safety or someone else's, or if the law requires us to share something. If that happens, Vanusa will talk to you first wherever she can.

If your organisation pays for your sessions, your organisation does not see what you share, unless you agree.

9.Organisations

For workshops, talks and team sessions, the written proposal sets out the topic, format, fee, deposit, payment dates, travel costs and cancellation terms. Your date is secured once you confirm the proposal and the deposit is paid.

The consumer cancellation rights in section 5 are for individuals. They do not apply to bookings made by a business or organisation.

Your people can keep any handouts or slides for use inside your organisation. Please do not share them outside it, sell them or use them to run your own sessions.

10.Free quizzes and articles

The quizzes, articles and other free resources on this website are for reflection and general information. They are not a diagnosis, a test of your mental health, or personal advice for your situation.

We work hard to keep them accurate and useful, but we cannot promise that they suit every person or are always up to date.

11.Vanusa's work and materials

The VOICE Framework, the Clarity Journal, the quizzes, the articles, session materials and everything else on this website belong to Vanusa Antonio, unless we say otherwise.

You are welcome to use them for your own personal reflection, and to share a link to them. Please do not copy, sell, publish or teach them as your own without written permission.

12.Responsibility for loss

Coaching depends on many things, including your own choices, so we cannot promise any particular result.

If we break these terms, we are responsible for loss you suffer that was a foreseeable result of that. We are not responsible for loss that was not foreseeable, or for any business loss, such as lost income, unless you booked as an organisation and your proposal says otherwise.

Our total responsibility to you is limited to the amount you paid for the service.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms affects your legal rights as a consumer.

13.If something goes wrong

If you are not happy with any part of your experience, please email hello@vanusaantonio.com. Vanusa reads every message herself, replies within 24 hours, Monday to Friday, and will work with you to put it right.

14.Changes to these terms and the law

We may update these terms from time to time. The date at the top of the page shows the latest version. The terms that apply to you are the ones in place on the day you paid.

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

If any part of these terms cannot be enforced, the rest still applies.